Shipping policy
Shipping Policy
Last updated: May 2026
1. Overview
At Lawan's Works, we are committed to delivering your order as quickly and safely as possible. We ship worldwide to every corner of the globe, so no matter where you are, you can enjoy our handcrafted resin art lamps. Please read our shipping policy carefully so you know exactly what to expect after placing your order.
For any shipping-related questions, contact us at conseyer7@gmail.com
2. Order Processing
Once your order is placed and payment is confirmed, our team begins processing it immediately. Orders are typically processed within 1–3 business days. During peak seasons, sales, or holidays, processing times may be slightly longer. You will receive an email confirmation once your order has been dispatched.
Please ensure your shipping address is correct at the time of purchase. Lawan's Works is not responsible for orders delivered to an incorrect address provided by the customer.
3. Shipping Times
We ship worldwide and estimated delivery times are as follows:
- Europe: 7–14 business days
- United States & Canada: 7–14 business days
- Australia & New Zealand: 7–14 business days
- Rest of the World: 7–14 business days
These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, local postal services, customs processing, and other factors beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and will be clearly displayed before you complete your purchase. We occasionally offer free shipping promotions, which will be automatically applied at checkout when available.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package in real time. Please allow up to 48 hours for tracking information to be updated after you receive your shipping confirmation.
If you have not received your tracking information within 5 business days of placing your order, please contact us at conseyer7@gmail.com
6. Customs, Duties and Taxes
Lawan's Works ships internationally and your order may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost displayed at checkout.
We have no control over customs processes and cannot predict what charges may apply. We recommend checking with your local customs office for more information before placing your order.
Please note that customs processing may cause additional delays beyond our estimated delivery times.
7. Lost or Stolen Packages
Lawan's Works is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking information shows your package as delivered but you have not received it, we recommend:
- Checking with neighbors or building reception
- Contacting your local post office or courier
- Waiting 2–3 additional business days as packages are sometimes marked delivered prematurely
If after following these steps your package still cannot be located, please contact us at conseyer7@gmail.com and we will do our best to assist you.
8. Damaged in Transit
If your order arrives damaged due to transit, please contact us within 48 hours of delivery at conseyer7@gmail.com with your order number and clear photos of the damage. We will review your case and arrange a replacement or refund as quickly as possible.
9. Delays
While we always strive to deliver within the estimated timeframes, Lawan's Works cannot be held responsible for shipping delays caused by:
- Customs inspections or holds
- National holidays in the origin or destination country
- Natural disasters, strikes, or other force majeure events
- High volume periods such as Black Friday or Christmas
We appreciate your patience and understanding in these situations.
10. Contact
For any questions or concerns regarding your shipment, our team is here to help:
We aim to respond to all inquiries within 1–3 business days.