Refund policy
Return & Refund Policy
At Lawan's Works, your satisfaction is our absolute priority. We understand that sometimes a purchase may not meet your expectations, and we want to make the return process as simple and stress-free as possible. That's why we offer a 30-day return policy on all our products.
Eligibility for Returns
You have 30 calendar days from the date you receive your order to request a return. To be eligible, the following conditions must be met:
- The item must be unused, unaltered, and in the same condition as when you received it
- The item must be in its original packaging, including all accessories, inserts, and protective materials
- You must have proof of purchase (order confirmation email or order number)
- The return request must be submitted before the 30-day window expires
Items that do not meet these criteria will not be accepted for return and will be sent back to the customer at their expense.
How to Start a Return
To initiate a return, please follow these steps:
- Email us at [your email] with the subject line "Return Request – Order #[your order number]"
- Include your full name, order number, and the reason for your return
- Our team will respond within 1–3 business days with instructions and the return address
- Pack your item securely in its original packaging
- Ship the item back using a trackable shipping method
Please do not send your item back without contacting us first. Returns sent without prior authorization will not be accepted.
Return Shipping Costs
The customer is responsible for covering the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit on their way back to us. Original shipping costs are non-refundable.
Refund Process
Once we receive your returned item, our team will inspect it within 3–5 business days. You will receive an email notification confirming whether your return has been approved or rejected.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card provider. Please note that some financial institutions may take additional time to process and post the refund.
If your return is rejected because the item does not meet our eligibility conditions, we will notify you and return the item to you at your expense.
Damaged, Defective or Incorrect Items
We take great care in packaging every order, but we understand that accidents can happen during shipping. If you receive an item that is:
- Damaged or broken upon arrival
- Defective or not working as described
- Different from what you ordered
Please contact us at [your email] within 48 hours of delivery with the following information:
- Your order number
- A clear description of the issue
- Photos or video showing the damage or defect
We will review your case and offer either a full replacement or a full refund, completely free of charge. You will not be required to return the damaged item in most cases.
Non-Returnable Items
The following items cannot be returned or refunded:
- Items returned after the 30-day return window has passed
- Items that show signs of use, wear, or damage caused by the customer
- Items returned without prior authorization from our team
- Items missing original packaging or accessories
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at [your email]. We process orders quickly, so we cannot guarantee cancellation once an order has been dispatched. If your order has already shipped, you will need to follow the standard return process once it arrives.
Contact Us
If you have any questions about our return and refund policy, or if you need assistance with a return, our team is here to help. Reach out to us at:
📧 conseyer7@gmail.com
We aim to respond to all inquiries within 1–3 business days. Your trust means everything to us, and we are committed to making sure every Lawan's Works customer has a positive experience.